Involvement

SPH Housing is committed to involving tenants and residents to:

Develop individual and group skills and participation in, for example employment and training courses
Improve your local area and influence how it is run, by for example, taking part in estate inspections and tenant meetings
Influence how SPH Housing is run, by taking part in Tenant Advisory Panels etc

Develop individual and group skills and participation

Opportunities include: employment & training programmes, radio projects, tenants associations, an allotment project 'sow & grow', 'headz up' and much more.

Contact:

Community Development
SPH Housing
110 Eversholt Street
London NW1 1BS
Tel: 0800 040 7989

Improve your local area and influence how it is run

Contact your local estate officer to get details. Find your local details on the 'information & services in your area' section.

Influence how SPH Housing is run

There are lots of exciting ways to get involved, listed below. Ring the Contact Centre if you are interested on 0800 040 7989:

Editorial panel: having a say in what goes in the magazine and documents sent to tenants
Mystery shopping: testing our services and reporting on our telephone and reception
services
Project Panel: deciding which projects suggested by tenants should get funding from a £64,000 pot
Reinvestment panel: Prioritising our spending on repairs
Retirement Housing scheme inspectors: inspecting you scheme to improve standards
Service Quality Group: learning about the association's work and supporting others develop strategiesSomers Town Youth Forum: young people organising activities for Camden youths
Tenant Advisory Panels: having a say in SPH policies and strategies
Tenant inspectors: inspecting and telling us what needs to be improved
Youth Leadership Project: developing skills and projects for positive change
Website group: Deciding the content of our website

Involvement for older and supported housing tenants

Have a say about the services you receive and the running of SPH Housing. We are committed to involving our tenants and service users in the services that we provide. We want to know that the services provided are customer friendly and take account of your needs and aspirations. We welcome your participation and you can get involved in the following ways:

Tenant Advisory Panels / Tenant forums
We have quarterly Tenant Advisory Panels (TAP) or Tenant Forums open to all our tenants and service users. In these meetings we will consult you on changes to our policies and procedures, discuss our service charges and other issues. Senior Managers and Board Members attend these meetings along with support staff.

Local groups and opportunities
We will have regular tenant meetings at supported housing schemes, where we will discuss scheme specific issues. These normally take place every month or every three months.

Recruitment of SPH Housing staff
We have a commitment to involving you in staff recruitment panels. You will receive training and support before being asked to participate in recruitment. If you would like to know more, please speak to your support worker / scheme manager.

Neighbourhood newsletters
Every six months you will receive SPH News, which is a tenant newsletter. From time to time we publish a newsletter specific to our Learning Disability Services or to Retirement Housing tenants.

Mystery Shoppers
We can train you to become a mystery shopper. You would evaluate our services and give feedback to us on how we come across at front line. The feedback will assist us in improving services.

Coffee mornings
In some schemes regular coffee mornings are held to talk about issues relating to your scheme.

Tenant Drop-ins
In some schemes we have weekly tenant drop-in sessions, where tenants meet with each other and speak to staff. Tenants plan activities and outings together e.g. cinema trips, trips to the seaside and outings to restaurants etc.

Tenant / Service User Surveys
We carry out annual tenant / service user Surveys. This gives service users an opportunity to directly influence the service provided.

Feedback questionnaires and exit interviews
In most of our services we offer feedback questionnaires or exit interviews to tenants / service users when they leave the service or move out. Results from these feed into service improvements.

Annual service user visits
In our Domiciliary Services we carry out annual visits to service users. These visits are done by Service Managers and Assistant Director. Service Users get and opportunity to evaluate the service they have received and discuss any areas of concern directly with Managers.