Care and Support services
Office and contact details
8 Nora Leverton Court
Randolph Street
London
NW1 0TS
Tel: 020 7284 5450
Fax: 020 7284 1776
Email: info@sph.org.uk or firstname.lastname@sph.org.uk
Managers
Cathy McCarthy, Director of Care & Support
Cathy manages all SPH Housing Care & Support services across 18 local authority areas.
Katri Wilson, Assistant Director Supported Housing & Community Services
Katri manages directly managed supported housing, floating support / outreach services and Domiciliary Care. Katri also has responsibility for the agency-managed supported housing schemes and the Care & Repair service (Home Improvement Agency).
Russell Evans, Assistant Director Retirement Housing and Care
Russell manages retirement housing services as well as a registered care home in Kent and Extra-Care Sheltered Housing in Camden.
Services
We help over 1,500 tenants and service users with support needs gain greater independence:
Care & repair
These services in the London boroughs of Islington and Camden help make and find funding for essential repairs and adaptations.
Eligibility: We work at the homes of homeowners and private tenants who:
- Are aged over 60
- Have a disability, or
- Are carers
Housing & support
This service:
- helps vulnerable tenants keep their homes (in event of abandonment or arrears etc) and
- supports tenants to become more independent
- works with councils to sort out repairs, rent arrears, neighbour disputes, eligible benefits and other issues
- works with voluntary and statutory services to sort out referrals and help tenants access local resources
Eligibility: We work with SPH Housing tenants and tenants of certain councils in north London and Watford.
Learning Disability services
We provide rented accommodation and support services for people with learning disabilities at 30 locations in London, Hertfordshire and Kent.
Retirement housing
In Kent, Hertfordshire and London we have comfortable, self contained flats that give tenants security, independence and help when required to over 750 tenants.
Eligibility: Applicants should be:
- 60 years old or over, or
- 55 years old with medical or physical issues, or with learning disabilities
Supported housing, residential and nursing care homes run by other specialists
These shared supported housing, residential care homes and nursing homes are owned by SPH Housing and managed by specialist organisations. They are overseen by SPH Housing's supported housing manager and the agency liaison officer.
Scheme address |
Agency |
Client Group |
Oakley Square |
Equinox |
People with mental health problems |
Pratt Street |
Cara |
Single homeless |
St Ursula's |
Bridge HA |
Single women escaping violence |
Oakford Road |
Camden Society |
People with Learning disabilities |
Chalton Street |
Umbrella |
People with mental health problems |
Bayham Street |
Umbrella |
People with mental health problems |
Sunningfields Road |
Umbrella |
People with dual-diagnosis |
Mornington Crescent |
St-Mungos |
Single homeless women |
Mackonochie House |
Penrose HA |
Women ex-offenders |
Crowndale Road |
Novas HA |
Homeless men |
Cheshire Drive |
Penta Hact |
People with learning disabilities |
Getting involved
We are committed to involving our tenants and service users in the services that we provide. We want to know that the services provided are customer friendly and take account of your needs and aspirations. We welcome your participation and you can get involved in the following ways:
- Tenant Advisory Panels and forums
- Local groups and opportunities
- Recruitment of SPH Housing staff
- Neighbourhood newsletters
- Mystery shoppers
- Tenant drop-ins
- Tenant / Service User Surveys
- Feedback Questionnaires and Exit Interviews
- Annual Service User visits
Click here for more details.
Moving on from supported housing
Click here to find out:
- How you qualify for moving-on
- Our quota
- Location of the 'move-on' flats
- Bidding to move-on
Quality of our services
Click here to find out how our services scored in the most recent assessments.
Handbooks and guides
If your computer cannot open these attachments, call the office for a copy to be posted to you.
Service user guide
Click here.
Assured shorthold handbook
Click here.
Assured tenants handbook
Click here.